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Frequently asked questions

Who do I contact if I'm unsatisfied with a Philip Morris International product?
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How can I apply for a job?
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In which countries do you have an affiliate or do you operate?
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Contact us

Before you call or write to us, you might want to look at our Frequently asked questions. You may find the answer to your question there.

Consumer inquiries
Please don't ask us for marketing materials, promotional items or cigarettes. It's our policy not to send out such items in response to consumer requests.

If you’re unsatisfied with one of our products please send it, along with details of where and when you bought it, to your nearest Philip Morris International office. You'll find their address on our Where to find us page.

Media inquiries
For media inquiries please visit our Press centre section.

Please note that our media office cannot respond to general or consumer inquiries.

Investor contact
If you have questions concerning investor relations, please visit our Investor contact page or call us at +1-917-663-2233 (New York) or +41-58-242-4666 (Switzerland).

Job enquiries
To find out about career opportunities or to apply for a job with us, please visit our Careers site.

Comments and suggestions
We look forward to your comments and suggestions about our website, our products, our company and the way we do business.

 

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